Cookie Policy of JSC “AVH” (hereinafter referred to as the «Policy») sets out the terms and procedures for processing cookie files collected and processed by JSC “AVH” when Users visit and use the website “https://aviahelp.ru/,” which is owned by JSC “AVH” (hereinafter referred to as the «Website»).
By visiting the Website and accepting this Policy by clicking the “Accept” button (or any other button used to confirm the User’s acceptance of this Policy), the User agrees to the processing of cookies under the terms described in this Policy.
1.1. Rightsholder — Joint Stock Company “AVIAHELP” (JSC “AVH”); OGRN / INN: 1247700551911 / 7733451960; registered address: 125430, Moscow, Mitino Municipal District, Mitinskaya Street, Building 16, Room 1101B.
1.2. User — an individual who has gained access to the functionality, services, and/or materials of the Website for personal purposes or acting on behalf of and in the interest of a represented legal entity.
1.3. Website — the Internet website with the domain name “aviahelp.ru”.
1.4. Cookie file — a small text file sent by a web server and stored on a computer, mobile phone, or any other device with Internet access when visiting the Website. Each time a page of the relevant website is opened, the User’s web client (browser) sends this text file back to the web server as part of an HTTP request, providing the server with information about the User’s online actions or preferences. For security and data protection purposes, the User’s browser generally does not transmit cookies intended for one website to other resources. For the purposes of this Policy, “cookies” also refer to any similar technologies.
1.5. IP address — a unique network address required to locate, send, and receive information from one node in a network to another.
2.1.1. This Cookie Policy (hereinafter referred to as the «Policy») defines the types of cookies processed (used) by the Rightsholder, as well as the purposes and methods of their processing (use).
2.1.2. The Policy is available to the general public by being published by the Rightsholder on the Website. The Policy is accessible online at: https://aviahelp.ru/cookies/.
2.1.3. The Policy becomes effective upon its publication on the Website. In accordance with Article 437 of the Civil Code of the Russian Federation, the Policy is deemed a public offer. Accessing the Website (its functionality, services, or materials) in any manner and to any extent constitutes full and unconditional acceptance of the terms of this Policy by the User.
2.1.4. If the User does not agree with the Policy, they must immediately stop using the Website and leave it.
3.1. The Rightsholder may use the following types of cookies:
3.1.1. Necessary cookies — these cookies are essential for the proper functioning of the Website and the provision of services requested by the User. This category of cookies cannot be disabled.
3.1.2. Session cookies — stored during the time the User is active on the Website. Typically, session cookies are deleted once the User leaves the Website. These cookies allow the Website to remember the User’s choices to avoid re-entering information.
3.1.3. Analytical cookies — used to collect information about how the User interacts with the Website. These cookies help improve the quality and usability of the Website, enhance navigation, tailor the Website to User needs, fix technical errors as they arise, and maintain the Website’s security.
3.1.4. Persistent cookies — stored in the browser of a computer, mobile phone, or other device used to access the Internet, and are not deleted when the User closes the browser. These cookies may retain user preferences and identify the User as a unique visitor who has performed specific actions on the Website.
3.2. Additionally, technical data may be collected via web analytics tools (outside of cookies), including:
User identifier;
Hardware identifier and installed modules;
IP address;
MAC address;
Device information (type, linkage with software, technical configuration, operating system details, memory capacity and availability, battery performance, and geographical location — country, city);
Software details (version, identifier, usage parameters including timestamps, usage statistics, date and time of last update);
Network performance data (upload/download speed);
Information on software/component errors (type and time of error, related software/task identifier);
Logs;
Number of pages viewed;
Duration of visit;
Search queries used to access the Website;
Referrer pages;
User actions on the Website;
Other technical information transmitted by the device.
The specific data contained in cookies may vary depending on the type of cookie, the User’s device, software installed, and the Website being accessed.
4.1. The Rightsholder may process cookies for the following purposes:
4.1.1. To ensure the full and proper functioning of the Website;
4.1.2. To ensure the security of the Website;
4.1.3. To analyze Website usage statistics;
4.1.4. To improve the Website based on the collected data.
5.1. The Rightsholder is entitled to process cookies using automated tools by performing the following actions (operations): collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (provision, access), anonymization, blocking, deletion, and destruction.
5.2. The Rightsholder will process cookies from the moment the User accepts this Policy and/or begins using the Website, until the stated purposes for processing cookies have been achieved, or until the User withdraws consent to the processing of cookies, taking into account the lifespan (“expiration period”) of the cookies.
6.1. The Rightsholder takes all necessary technical and organizational-legal measures to ensure the protection of User data (including cookies) from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions.
6.2. The technical security measures implemented by the Rightsholder are in accordance with applicable legal requirements, the current state of technology, the nature of the information being processed, and the associated processing risks.
7.1. Please note that necessary cookies are essential for the functioning of the Website. Disabling them may result in the inability to use its core features.
7.2. Cookies are stored on the User’s device — in other words, the Rightsholder cannot delete them on the User’s behalf. The User can manage cookies independently by following the instructions applicable to their device and web browser. If the User is on a Website operated by the Rightsholder, they may also prevent cookies from being placed on their device by configuring the appropriate browser settings. The storage period for browser cookies is limited. However, similar technologies such as local storage on the User’s device do not have an automatic expiration mechanism, and therefore such data must be deleted manually by the User.
8.1. All disputes arising from or related to this Policy shall be resolved in accordance with the applicable laws of the Russian Federation and are subject to mandatory pre-trial (claim) procedures, unless otherwise provided by the legislation of the Russian Federation.
8.2. The User is informed and agrees that the Rightsholder bears no responsibility for the content, use, or visits by the User to third-party websites (web pages) that may be linked on the Website.
8.3. The Rightsholder reserves the right to unilaterally make changes and additions to this Policy at any time. The revised version of the Policy becomes effective upon its publication on the Website. Continued use of the Website by the User after any changes to the current Policy constitutes acceptance of those changes.
8.4. If you have any questions or suggestions regarding this Cookie Policy, please contact us by email at info@aviahelp.ru or by mail at:
125430, Moscow, Mitino Municipal District, Mitinskaya Street, Building 16, Room 1101B.